Privacy Policy

Welcome to FirmFlow.co (the “Website”), a subscription-based service tailored to meet the needs of legal professionals. At FirmFlow, we value and prioritize your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Website and services. By accessing or using FirmFlow.co, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information about you directly, indirectly, and automatically when you use our Website or subscribe to our services. This includes:

a. Information You Provide to Us:

  • Account Information: When you create an account, we collect your name, email address, phone number, billing details, and any other information you provide.
  • Professional Information: If applicable, we may collect your law firm’s name, business address, and other professional details needed to provide our services.
  • Payment Information: Payment details, such as your credit or debit card information, are processed securely through a third-party payment processor.

b. Information We Collect Automatically:

  • Log Data: We collect details about your device, IP address, browser type, pages visited, and time spent on the Website.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity on the Website and improve your user experience. You can manage cookie preferences via your browser settings.

c. Information From Third Parties:

We may receive information from third-party service providers, such as payment processors or identity verification services, to help us deliver our services effectively.

2. How We Use Your Information

We use the information collected from and about you for the following purposes:

  • To Provide Services: To create and manage your account, process payments, and deliver subscription features.
  • To Improve Our Website: To monitor usage, troubleshoot issues, and enhance functionality.
  • To Communicate With You: To send important updates, newsletters (if you’ve opted in), and customer support responses.
  • To Ensure Legal Compliance: To comply with applicable laws, regulations, and professional obligations.
  • For Marketing Purposes: To provide tailored advertising or promotional materials (with your consent, where applicable).

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it in the following ways:

  • Service Providers: With trusted third-party vendors who assist us in operating the Website (e.g., payment processors, IT services, analytics providers). These providers are bound by confidentiality obligations.
  • Legal Requirements: If required by law, regulation, or court order, or if disclosure is necessary to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. Despite our efforts, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access and Correction: You can request access to or correction of the personal information we hold about you.
  • Data Deletion: You can request that we delete your personal information, subject to legal or contractual obligations.
  • Marketing Opt-Out: You can opt out of receiving promotional emails by following the “unsubscribe” link in our communications.
  • Cookies Management: You can adjust your browser settings to refuse cookies or notify you when cookies are being used.

To exercise these rights, please contact us at privacy@firmflow.co.

6. Third-Party Links

Our Website may include links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

7. International Users

FirmFlow.co is based in the USA and Australia but may be accessed globally. If you are accessing the Website from outside the USA or Australia, please be aware that your information may be transferred to, stored, and processed in Australia or other countries where our service providers are located. By using our Website, you consent to such data transfers.

8. Children’s Privacy

FirmFlow.co is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected such information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons so we encourage you to review this Privacy Policy regularly.

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